FAQs

Website at www.exodusescaperoom.com

By Phone – Please see Contact Us page.

Please arrive at least 15 minutes prior to your start time. 

Anaheim Hills – Free parking, plenty of space.

Rancho Cucamonga – Free parking, plenty of space.

Irvine – Free parking in the parking lot or parking structure.  Plan to arrive early, as the center is busy!

Yes, we frequently accommodate large parties and corporate groups!  Please call us at any location, or email us Sherlock@exodusescaperoom.com to receive a custom quote for a large group.

No! The entry door to each of our experiences is always left unlocked, so if at any time you feel the need to leave the room, you are welcome to!

Each of our experiences has a different minimum and maximum capacity.  Check out our rooms page to determine which one is right for your group!

There is no age limit; however, groups ages 7-12 will require an adult in the room.

Each game is designed for sixty minutes of intense fun! Plan to spend 15 minutes prior to each game preparing and briefing and 15 minutes after each game to debrief and take photos.

Absolutely! You can ask for as many hints as you like, however you can only use one if you want to qualify for the leaderboard!

Yes!  All our experiences are private, meaning that you and your group will be the only ones in the room you book

Price varies by location and room! Please see location booking pages for specifics.

All games are paid at the time of booking. For online customers, we accept payments through Visa, MasterCard Discover or AMEX. For walk-in customers, we accept cash, debit, Visa, MasterCard, Discover and AMEX.

To redeem your gift certificate:

1) Go to ExodusEscapeRoom.com, and select the Book Now tab. 

2) Select the location your gift certificate is for from the dropdown menu. 

3) Select the room you wish to play, and follow the prompts to create your booking.

4) When you reach the payment stage, select “Pay by Gift Certificate”

5) Enter the code below the barcode on your gift certificate, beginning with “G”

Any request for refund or cancellation must be received in writing, at least 72 hours prior to event time, via email to Sherlock@exodusescaperoom.com.   If the cancellation request is received after the deadline, we cannot issue a refund.  However, we are happy to allow one reschedule, free of charge.  Any subsequent rescheduling will incur a $35 rescheduling fee. 

Group Events (15 – 50 people) must provide at least ten days written (email) notice, as it affects staffing levels.  We understand life happens, and are happy to work with you to reschedule.

All refunds will only be made using the original form of payment. All approved refunds are subject to an admin fee to offset our costs.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone.